Looking for instructions, tips and helpful information on virtual cards? You’ve come to the right place!
Get started with Zelis Virtual Cards
Everything you need to get started. Access your specific instructions below. Need help? Contact our Client Service Team at 877.828.8770.
- Zelis Virtual Card with Fax Delivery
- Zelis Virtual Card with Download Delivery
- Zelis Virtual Card with Consolidated Delivery
Tips for Success
Check out our most commonly asked questions, quick tips and troubleshooting guide:
Your Zelis Virtual Card requires manual entry.
- Using a card terminal? Follow the steps for manual card entry included with the card
- If prompted for a zip code – use 33764
- If prompted for a street address, use 18167
Make sure you are identified as a healthcare provider in your Merchant Category Code (MCC)
- Merchant accounts are assigned specific MCCs to identify merchants by industry
- Prevent fraud and misuse – Zelis Virtual Cards can only be processed by merchants who fall within specific healthcare provider MCCs
If your card is denied – follow these troubleshooting steps:
- Verify that the card numbers and other information were entered correctly
- Make sure the card has not already been processed
- Call 877.828.8770 to verify your card balance or to check if your card has been processed
- Check that the card is not expired
- Cards must be processed within 30 days of the date of issuance. After 30 days, the card is cancelled and a check is issued
- Have you voided a transaction? A voided transaction takes 7 business days and payment reversal takes 2 business days for the funds to be returned to the card
Receiving too many faxes?
Cut down on the amount of faxes you receive with our fast, simple and secure download delivery option. With download delivery your payments and EOPs are downloaded directly from our secure provider portal.
Want your payments faster? Switch to our automated payments with Zelis ACH.
ACH automates the delivery of payments. Payments are issued, processed and settled directly in your bank account. No typing or swiping required! To make the switch to Zelis ACH – call 855.496.1571.
Learn more about Zelis ACH.