When you do good work, it gets recognized. Zelis Healthcare’s Payments business unit recently brought home three prestigious national awards honoring our innovative technology and service.
Stevie® Award for Sales & Customer Service: 2017 Silver Stevie – Customer Service Department of the Year – Healthcare, Pharmaceuticals and Related Industries
The Stevie Award for Sales & Customer Service recognizes the achievements of contact centers, customer service, business development and sales professionals worldwide. Zelis was selected based on the results of initiatives the business unit’s healthcare provider service team instituted to improve the overall client experience. In the span of a year, the team was able to lower call wait times to below 30 seconds, increase one-call resolution and increase call center capacity without increasing head count. Judges praised the team’s customer service taskforce, which identifies roadblocks to client service and potential solutions to enhance the client experience.
Jay Ver Hulst and Elis Nammour accept Stevie Award
Stevie® Award for Sales & Customer Service: People’s Choice – Favorite Customer Service Team – Healthcare, Pharmaceuticals and Related Industries
The Stevie People’s Choice Awards are presented based on popular vote.
Zelis presented stories from members of the customer service team highlighting their dedication to client service via social media. The response was overwhelming and resulted in a win in the category of Healthcare, Pharmaceuticals and Related Industries.
PYMNTS Innovator Award: Bronze Medal – Most Innovative Payments Player
The PYMNTS Innovation Project® recognizes the best of the best in Payments, Commerce and Retail. Zelis’ Smart Routing technology won a Bronze Medal for Most Innovative Payments Player. This honor placed Zelis alongside industry leaders such as Loop Commerce and Amazon, who won gold and silver, respectively. Our Smart Routing solution was developed for large healthcare providers and health systems. It is designed to add further efficiency by speeding reconciliation time and shortening the revenue cycle.
“To all those who voted for Zelis during the open voting periods for the People’s Choice Stevie Awards or PYMNTS Innovator Awards, we thank you and are honored to have the support of our valued clients,” said Jay Ver Hulst, President of Zelis Payments. “Our goal is to be the leader in healthcare payments through uncompromising service and continuous innovation. These honors confirm our commitment and encourage us to continue developing solutions that bring added value to our payer and provider clients.”