Innovative Healthcare Trends for 2021

2020 brought many challenges with it, but also helped set in motion a new wave of trends in healthcare. Had it not been for the pandemic, many of these trends may have taken years to materialize. While last year caused major disruption for providers, it was also an opportunity to adapt and discover new solutions. As we look ahead to 2021, many things are still hazy, but one thing is clear: advancements in technology will continue to reshape the healthcare industry. Here are the top trends for 2021:


As more people decided to forego doctor appointments, providers pivoted to a new care alternative: telehealth. This technology has saved many practices from going out of business. It’s offered a way for patients to get the care they need while social distancing. In 2021, this trend will see further growth with more providers adopting and leveraging it to their advantage. Healthcare payments and revenue cycle technology will likely be integrated into telehealth software. This will create a digitized and better overall experience for patients.

Contactless Payments

With COVID-19 still lingering, many providers are transitioning their practices to contactless operations, ditching paper checks for electronic payments. No one wants to go into the office or to the bank these days. With electronic payments such as Zelis ACH, providers can limit their exposure risk and get paid weeks faster than mailed checks. Having access to funds faster will be a lifeline to struggling providers who have been impacted by the decrease in patient volume.

With many practices operating with reduced staff, managing claim payment and remittance data in the office can be challenging. The Zelis Provider Portal gives providers secure access to their data from anywhere, anytime. This enhanced visibility enables providers to glean key insights and streamline operations.

Artificial Intelligence

AI has been helping providers deliver better care to patients for years but applying it to healthcare payments could be a major development. Artificial Intelligence will continue to advance in 2021, especially in the fight against healthcare payments fraud. This criminal activity has been on the rise as individuals attempt to profit during the pandemic. AI is helping to strengthen fraud prevention and detection.

Zelis Payments has been working vigilantly to protect provider data. Accounts are monitored 24/7 for fraud with OFAC and any account changes trigger an alert to protect our clients. Providers can rest easy — bank account information will never be shared with any third parties.

As we start the new year, things are starting to look more optimistic. After a chaotic 2020, the promise of widespread vaccine distribution has many providers feeling hopeful. New technologies are helping them adapt to an ever-changing environment. Telehealth, contactless payments and artificial intelligence will have a major impact moving forward.

There’s never been a better time to start exploring these trends. Streamline your operations today with Zelis Payments. Call 855-774-4395 and mention code TRND2021 for a special offer.