Privacy Policy

This Privacy Policy explains Zelis Payments’ (“we,” “our,” or “us”) policy regarding how we collect, use, disclose and transfer your personal information. By accessing this website (the “Site”), you agree and accept the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Site and exit the Site Immediately. Your continued use of this Site subsequent to changes to the terms of this Privacy Policy being posted shall signify your acceptance of those changes.

What Information Do We Collect

When you visit this Site you provide us with 2 types of information: personal information you knowingly choose to disclose which is collected on an individual basis and non-individually identifiable website use information collected by us on an aggregate basis.

Personal Information

When using this Site and when registering, you may be asked for your name, physical address, email address, telephone number, employment information, social security number, and other personal information.

How We Use The Personal Information We Collect

We use the personal information you provide to us on this Site to verify your identity and your authority to access information on the Site, to provide the services available through the Site, and to provide you with a secure, smooth and efficient experience. We use your personal information only in connection with providing the services available through our Site. We do not sell the information you provide. We do not “data mine” your information. We may use your personal information to:

  • Provide our services and client support you request;
  • Process transactions and send notices about your transactions;
  • Resolve disputes, collect fees, and troubleshoot problems;
  • Prevent potentially prohibited or illegal activities, and enforce our User Agreement;
  • Customize, measure, and improve our services and the content and layout of our website and applications;
  • Direct marketing to you by us, service update notices, and promotional offers based on your communication preferences; and/or
  • Compare information for accuracy and verify it with third parties.

How We Share Personal Information With Other Parties

We may share personal information with:

  • Service providers under contract who help us with parts of our business operations, such as fraud prevention and technology services. Our contracts dictate that these service providers only use personal information in connection with the services they perform for us and not for their own benefit;
  • Banking partners as required by credit card and ACH association rules and in connection with processing payments;
    Bank audits;
  • Law enforcement, government officials, or other third parties when:
    • We are compelled to do so by a subpoena, court order or similar legal procedure
    • We need to do so to comply with laws or credit card rules; and/or
    • We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement; and/or
  • Other third parties with your consent or direction to do so.

How you can access or change your personal information

You can review and edit your personal information at any time by logging in to your account and clicking the “Profile” sub-tab under “My Account”.

Collection of non-personally identifiable information

When you visit, we may collect technical and navigational information, such as computer browser type, internet protocol address, pages visited, and average time spent on our Site. This information may be used, for example, to alert you to software compatibility issues, or it may be analyzed to improve our Site design and functionality.

Use of Cookies and Web Beacons to Collect Non-Personally Identifiable Information

Like many sites on the Internet, our Site may also use “cookies” to collect information. A “cookie” is a small data file which is transferred to your computer and stored there through your internet browser software. We may set and access cookies on your computer to track and store information about your usage. The cookie itself does not contain any personal information but may be used to tell when your computer has contacted us. We use the information for editorial purposes and to customize delivery of information specific to you. Please note that most internet browsers will allow you to stop cookies from being stored on your computer and to delete cookies stored on your computer. If you choose to eliminate cookies, the full functionality of the services available on the Site may be impaired for you. Like many sites, we may use web beacons. Web beacons are images embedded in a Web page or email for the purpose of measuring and analyzing site usage and activity. We, or third party service providers acting on our behalf, may use web beacons to help us analyze Site usage and improve our service.

Third Party Analysis of Online Activities

We may use third party service providers to help us analyze certain online activities. For example, these service providers may help us measure the performance of our online campaigns or analyze visitor activity on We may permit these service providers to use cookies and other technologies to perform these services for us. We do not share any personal information about you with these third party service providers, and these service providers do not collect such information on our behalf.


We have implemented and continuously maintain physical, administrative and electronic security measures with regard to our Site which are designed to safeguard your information from improper access or use. For example, when collecting, using or transmitting your personal information, use secure servers and encryption when communicating over the internet. Further, personally identifiable information maintained on our servers is encrypted for your protection.

Third Party Sites

Our Site may contain links with other sites whose information and privacy practices are different from ours. Although our Site may contain links to sites which we feel might be of value to you, we cannot guarantee your privacy when linking to these other sites. This privacy policy does not pertain to third party websites. Use third party websites at your own risk. Please review the Privacy Policy of these third party sites before using them.

Questions & Changes to Privacy Policy

Changes to Privacy Policy

We may change this Privacy Policy at any time and without prior notice as our online services change. Changes to this Internet Privacy Policy will be posted on this page and we suggest you check every time that you use this Site for any updates which may be posted.

How you can contact us about privacy questions

If you have questions or concerns regarding this policy, you should contact us by using this form or writing to us at Zelis Payments, Attn: Privacy Inquiry, 18167 US Highway 19 North, STE 515, Clearwater, FL 33764.