Welcome to Zelis Payments
Thank you for enrolling in Select. This page contains instructions, tips and other helpful information which will allow you to get the most out of our services.
How to Use Select
Whether you have chosen to receive your Explanation of Payment (EOP) and payment card through the means of a paperless download via our secure portal or a faxed copy, below are instructions for each process. You may download and print these payment processing instructions. If you need further assistance, please contact our Client Service Team at 877-828-8770.
Quick Tips and Troubleshooting
For your convenience, we have compiled a list of the most commonly asked questions and troubleshooting tips to guide you with Select.
Tips for Success
|))||Your Select payment card requires manual entry.||))))))||If you are processing via a card terminal, follow the steps for manual card entry that accompany the payment card.
If you are using a processing software or an application (such as Square), refer to the software vendor’s instructions for processing cards manually.
|Verify that your Merchant Category Code (MCC) identifies you as a healthcare provider.||
|If your card is denied, please follow these troubleshooting steps:||
Options to Consider
Receiving too many faxes?
Our download delivery option is a fast, simple and secure method to receive your payment and data information. The payment and EOP are delivered to you via download from our secure portal.
Would you like to receive claim payments directly into your bank account?
Our Virtual Reimbursement Account (VRA®) is designed to eliminate time-consuming manual entry of card numbers by automating the payment process and delivering payment directly into your bank account.