Services for Hospitals & Health Systems


VRA® (Virtual Reimbursement Account)

Logo-VRAVRA®, our virtual reimbursement account, is the most efficient way to maximize payment process for practices, facilities or health systems. VRA settles consolidated payments directly into your bank account via our FDIC insured depository partner.

What separates VRA from a standard ACH transaction? By enrolling in a VRA, providers can manage payments from multiple payers, and payer groups, who are currently sending you paper checks and remittances from a single account. VRA consolidates payment and remittance transactions and reduces administrative work required for enrollment and processing of electronic payments. As new payers join the Zelis Payments network, you’ll automatically have access to those payers and plans whom you currently accept.

With VRA You have Remittance Data Options:

Some direct settlement payments limit you to electronic remittance advice to an 835 file. With VRA, you have choices. Select from either 835 or Explanation of Payment (EOP) which are available in CSV, XLS, or PDF formats. (We even have paper if you want it!) VRA also offers a choice of remittance delivery method, including secure download, secure FTP or secure email.

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Smart Routing

Not all claim payments are delivered where they ultimately need to go within large, complex healthcare organizations. The resulting re-routing of those dollars and data inevitably leads to delays in reconciliation or balance billing —sometimes by as much as a month. Zelis Payments solves this problem with its Smart Routing. With Smart Payment and Data Routing, funds and data are routed electronically at preferred levels within the organization —speeding time to reconciliation and shortening the revenue cycle.


Secure Online Provider Portal

Membership in VRA provides access to our secure online provider portal, a secure gateway that provides access to up to 7 years of payment data. Our secure online provider portal allows you to quickly and easily investigate payment history by claim or patient and print or download data in various formats (835, CSV, XLS, or PDF).

For healthcare systems that manage multiple TINs, Zelis Payments offers a single sign-on portal account which allows for users to quickly and easily navigate between their system TINs via the portal dashboard.

Sercure Portal Dashboard

Dashboard provides a snapshot of your claim payments, allowing you to analyze payment trends.